Negative Yelp Reviews = OPPORTUNITY

Written by admin


As a business owner, your consumer feedback can be greatly assessed by your Yelp and Google Reviews. Listed below are 4 steps to successfully manage your Yelp reviews to improve your overall online profile.

  1. Respond to them. Responding within 24 hours is said to make around 33 % of the other review ratings go up.
  2. Respond in a manner without getting into he/she said the debate
  3. Thank people who leave positive reviews
  4. Telling customers to make a review isn’t recommended due to Yelp’s filters which are keen in detecting the time frame, person etc. to see if it was actually a recent customer (this can lead to having your Yelp reviews shown as “not trusted”.


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