As a business owner, your consumer feedback can be greatly assessed by your Yelp and Google Reviews. Listed below are 4 steps to successfully manage your Yelp reviews to improve your overall online profile.
- Respond to them. Responding within 24 hours is said to make around 33 % of the other review ratings go up.
- Respond in a manner without getting into he/she said the debate
- Thank people who leave positive reviews
- Telling customers to make a review isn’t recommended due to Yelp’s filters which are keen in detecting the time frame, person etc. to see if it was actually a recent customer (this can lead to having your Yelp reviews shown as “not trusted”.